誰說馬來西亞人改不了說話方式的?|Who Said Malaysian Cannot Change?

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昨天在吉隆坡 Pudu Raya 巴士總站打算購買巴士票回馬六甲。

(兩小時車程,一般巴士價格 RM 10, USD 2.5)

 

「一個人 RM 30!USD 7.5!今天假期最後一天所有巴士都滿了!要不要買?巴士再1小時就來了」

 

買票的馬來Abang 講話沒什麼禮貌地在推銷,
趁火打劫真的就是這個意思。沒辦法啦,買了。

 

兩個小時半過去了。。。

身邊一位也是回馬六甲的大叔生氣了。

 

「Bang, 你這樣子不行啊!巴士那麼久還不來,又要收3倍價錢,現在我要取消車票你又要沒收一半費用!」

「Uncle! 你以為我可以控制交通啊?現在大阻塞我可以怎樣?我去哪裡變巴士給你?你要就付一半費用取消,不要就乖乖等拉!」

 

兩個人差點就打起來。

 

慘了啦,我也是剛好在想要取消車票。這時候過去不是被罵到狗血淋頭?

 

日本一位人氣溝通學作家-佐佐木圭一在他的書裡教過,想要別人對自己的要求說 Yes 有七種方法,其中一種就是「感謝法」。

拼一拼拉。

 

「Bang,terima kasih untul jaga bas-bas kita eh. Sebab sekarang sudah lewat, saya fikir mungkin saya boleh balik Melaka besok. Bolehkah saya minta cancel bas tiket dengan abang?」

譯:大哥,謝謝你照顧我們的巴士情況。由於現在有點晚了,我想可能我明天再回馬六甲好了。不知道能不能跟大哥取消我的巴士票呢?

 

(心裡練習了很久的馬來話。很爛的文法不過儘力禮貌了 lol)

 

唉,一定是不行的啦,一定是又被罵後沒收一半費用。我心想。

 

「哦,你知道的,我也沒辦法掌握巴士準確的時間。由於交通真的很阻塞。沒關係,我幫你取消你的車票。拿,你的巴士钱。」

 

。。。。。

 

RM 30!!!!!

 

沒想到一樣的內容,改變了一個說法,就能有不同的結果!

回來馬來西亞後很多人時常告訴我,

「哎呀 Shen 你不要傻啦,馬來西亞人的文化就是這樣,說話不需要禮貌的。你一直感謝別人和道歉也是沒用的啦,沒有人會鳥你的。」

 

這次的結果讓我改變了看法。

是誰說馬來西亞人改不了說話方式的?即使馬來西亞人被說不喜歡多禮,但是我相信沒有人會討厭被感謝的。

這次經驗後,我很確定,想要讓這個社會少點爭吵,多點笑容,我們都應該從我們平時說話的方式開始改變。

馬來西亞人不改變嗎?由我來開始改變吧。 🙂

 

誰說馬來西亞人改不了說話方式的?|Who aid Malaysian Cannot Change?

 

 

Yesterday I was trying to buy a bus ticket to go back to Melaka at Pudu Raya bus terminal.
( 2 hours distance, usually RM 10, USD 2.5)

 

“One for RM 30! USD 7.5! Today is the last day of holiday, all bus full! Wanna buy or not? Bus is coming in 1 hour.”

 

The Malay Abang was promoting his tickets with a very rough attitude.
Well this is what we call in Chinese adverbs that Rob the owner while his house is on fire – I have to buy it.

 

2 hours passed….

 

An uncle who is also going to Melaka got pissed off.

 

“Bang, like that cannot eh! Bus never come and you charge RM 30, now i want to cancel my ticket you want to charge half price!”

“Uncle! what can I do? The bus in the traffic jam what can I do? You think I know magic ah? You cancel with half price, or you wait steadily!”

 

They almost fought each other.

Damn, I’m also thinking to cancel my bus leh. Will I get scolded like that also?

 

Well, I have read a book from a famous copy writer in Japan – Sasaki Keiichi, that appreciating others is one of the 7 ways to make people say YES to you.

OK I’ll try.

 

“Bang,terima kasih untul jaga bas-bas kita eh. Sebab sekarang sudah lewat, saya fikir mungkin saya boleh balik Melaka besok. Bolehkah saya minta cancel bas tiket dengan abang?”

Translation: Sir, thanks for caring the buses for us. Because it’s getting late, I was thinking maybe I can go home tomorrow. May I cancel my bus ticket with you?

 

(Very bad Malay grammar but I tried my best to make it polite lol)

 

I didn’t expect anything. I was ready to get scolded.

 

“Oh you know, I can’t control bus time also because the traffic is really bad. Anyway, let me cancel for you, this is your money.”

 

……

 

RM30!!!

 

The same content said in a different way, made such a big difference!!

Since I came back to Malaysia, I always hear that

 

“Aiya Shen, no use one. Malaysian no manner one. You don’t have to be so polite. it’s useless even though you say thank you and sorry to people.”

 

Today this little thing changed my thought.

Who said Malaysian cannot change the way of communication? Who said Malaysian won’t appreciate thank you and sorry?

After today, I believe that in order to make this society less fights, more smiles, we all need to change our way of communication first.

Malaysian won’t change? Let me start first. 🙂

 

Shen Lim
A Chinese Malaysian, Blogger, Vlogger on YouTube, Tour Guide in Japan. He believes 1 day his videos can bring Japan and Malaysia together. マレーシア華人、ブロガー、YouTubeクリエイター、日本にいるツアーガイドです。いつか自分の動画は日本とマレーシアを繋げる架け橋になると信じています。 Read more ABOUT him.

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